Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to PREMIERE FOCAL SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the PREMIERE FOCAL SDN BHD, accessible from https://premierefocal.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently offer shipping services exclusively within Malaysia. This includes all states and regions in Peninsular Malaysia, Sabah, and Sarawak. At this time, we do not offer international shipping.
Shipping Charges
We are proud to offer free shipping on all orders placed through our website. You will not be charged any additional shipping or delivery fees, regardless of the order amount or destination within Malaysia.
Processing Time
Orders are typically processed within 1 to 2 business days after your payment has been confirmed. Our processing time includes order verification, quality check, and packaging. Please note that orders placed on weekends or public holidays will be processed on the next business day.
In the event of high demand or temporary stock delays, we will communicate any changes to the processing timeline directly via email or phone.
Estimated Delivery Time
Once processed, your order will be shipped and delivered within 7 business days. While we strive to meet this timeline consistently, delivery may vary slightly depending on:
- Your location (West or East Malaysia)
- Courier operations
- Local holidays or unforeseen delays
- Weather conditions or other force majeure events
We appreciate your understanding and patience should any unexpected delays occur.
Courier Services
We partner with reliable and well-established domestic courier services to handle our deliveries across Malaysia. Once your order is shipped, a tracking number will be provided to you via email, allowing you to monitor the status of your shipment in real time.
Delivery Address
It is important to ensure that your delivery address is complete and accurate when placing your order. We are not responsible for any delays, failed deliveries, or returned parcels due to incorrect or incomplete addresses. If a parcel is returned to us, we will contact you to arrange re-shipment, which may be subject to additional handling time.
About Our Products
Our business focuses on providing affordable household appliances and lifestyle gadgets curated from platforms such as Taobao, Shopee, and Lazada. We specialize in non-branded or lesser-known brands to offer you more competitive pricing and variety. Examples of products include:
- Small kitchen appliances
- Home cleaning devices
- Personal care electronics
- Lighting, fans, and portable tools
While we do not sell premium brands like Panasonic, Philips, or Khind, we thoroughly check the quality and functionality of each item before shipping.
Packaging & Handling
All Goods are carefully packed with appropriate protective materials to ensure they arrive safely at your doorstep. Due to the nature of certain items (e.g., fragile electronic components or glassware), we take extra precautions during the packaging process to minimize the risk of damage during transit.
Inspection Upon Delivery
Upon receiving your Goods, please inspect the package immediately. If you find any visible damage, missing parts, or receive the wrong item, kindly contact us within 48 hours of delivery at admin@premierefocal.online with your order number and photographic evidence. We will investigate and resolve the matter promptly.
Tracking and Delivery Confirmation
You will receive an email with your shipment tracking number once your order has been dispatched. You can use this tracking number on the courier’s website to monitor the delivery status.
If your parcel has not arrived after 7 business days, or if the tracking information is unclear, please reach out to our support team so we can assist you further.
Missed Deliveries
If a delivery attempt is unsuccessful (e.g., no one is available to receive the parcel), the courier may leave a note or attempt redelivery. It is your responsibility to follow up with the courier service if redelivery is needed. If the package is returned to us after failed attempts, we will reach out to arrange reshipment or cancellation where applicable.
Change of Shipping Address
Changes to the shipping address can only be made before the order is processed. If you need to make a change, please contact us immediately after placing your order. Once the order is processed or dispatched, we are unable to alter the shipping address.
Loss or Damage During Transit
While we take all necessary precautions to ensure safe delivery, we are not liable for any Goods lost or damaged by third-party courier services during shipment. If this occurs, we will assist you in filing a claim with the courier provider, and may offer a replacement or refund based on the situation and available evidence.
Contact Us
For questions regarding your shipment or further assistance, you may contact us at:
PREMIERE FOCAL SDN BHD
Email: admin@premierefocal.online
Website: https://premierefocal.online/